Orders
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement by email detailing the products you have ordered. Our acceptance of an order takes place when we despatch the order.
By advertising the goods, we are under no obligation to provide them. We may refuse to accept an order:
- where goods are not available;
- where we cannot obtain authorisation for your payment;
- if there has been a pricing or product description error; or
- if you do not meet any eligibility criteria set out in our terms and conditions.
The list is not exhaustive and there may be other reasons for not accepting an order.
Payment has to be made at the time of order for web-based sales and no credit can be given. Customers making bulk purchases on behalf of a government or commercial organisation, under certain circumstances may be given credit; this should be arranged through Patrol Store.
Out of Stock Items
If we cannot provide an item we will despatch the parts of the order that are available and contact you to inform you of the delivery times of items out of stock. It may also be possible to provide an alternative item.
Data Protection/Privacy
We take data protection and your privacy very seriously. Being from the police and military environments ourselves, we understand its importance.
Patrol Store is run by NSI (HQ) Ltd, part of the NSI group. The NSI Group undertakes never to pass your data on to any third party, apart from the information necessary for delivery purposes. We are registered under the Data Protection Act and maintain your details securely. Any items sent to you by Patrol Store are sent without any identification showing that the package is from a police, military or security source. The address for any returns is similarly ‘sanitised’.
In return we ask that the data you supply us is both accurate and complete. If it is not, or we reasonably suspect it is not, we reserve the right not to fulfil orders placed.
Card transactions are processed instantly over our secure server using SagePay , the UKs largest independent payment service provider.
If you choose to save your card details for quick and easy ordering in the future we will allocate a unique token code to your account which is then submitted on your subsequent purchases to authorise your card to be charged. This avoids storing your card details, (PAN number, expiration date etc.) and maintains maximum safety and security. The token code can not be used to discover your card information and can only be successfully submitted from within your account, via our secure server for purchases from PatrolStore.com, making it useless to any other person or organization.
For your information, ‘cookies’ are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.
If you have any queries regarding data protection or your privacy, please feel free to Contact Us.
Legal
English Export Law
Patrol Store’s obligations are subject to the export administration and control laws and regulations of England. The purchaser has to fully comply with such laws and regulations in the export, resale, or disposition of products.
Any orders accepted by Patrol Store from a purchaser based outside England are with the understanding that the ultimate destination of the products is the country indicated therein. Diversion of the products to any other destination contrary to English law is prohibited. Accordingly, if the foregoing understanding is incorrect, or if the purchaser intends to divert the products to any other destination, the purchaser shall immediately inform Patrol Store of the correct ultimate destination.
Licence
1. You are permitted to print and download extracts from PatrolStore.com for your own use on the following basis:
(a) no documents or related graphics on PatrolStore.com are modified in any way;
(b) no graphics on PatrolStore.com are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
2. Unless otherwise stated, the copyright and other intellectual property rights in all material on PatrolStore.com (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from PatrolStore.com other than in accordance with clause 1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use PatrolStore.com automatically terminates and you must immediately destroy any downloaded or printed extracts from PatrolStore.com.
3. Subject to clause 1, no part of PatrolStore.com may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
4. Any rights not expressly granted in these terms are reserved.
Website Access
Whilst we make every effort to ensure that PatrolStore.com is available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period. Access to PatrolStore.com may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Disclaimer
Whillst we endeavour to ensure that the information on PatrolStore.com is correct, we cannot guarantee the accuracy and completeness of the products on this website. We may make changes to the products shown on this site, or to the products and prices described in it, at any time without notice.
The products shown on PatrolStore.com are listed "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to PatrolStore.com.
Liability
1. We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
2. Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
3. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
4. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
Miscellaneous
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect. Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999
